GoMobility respects your privacy. This Privacy Policy explains what personal data we collect, why we collect it, how we use and share it, and the choices you have. By using the GoMobility app, you agree to the practices described here.
1. Information We Collect
1.1 Information You Provide
- Mobile Number — Required for OTP-based account creation and login.
- Name — Used to personalise your experience and display on receipts.
- Email Address — Optional; used to send ride receipts and notifications.
- Profile Photo — Optional.
- Referral Code — Stored to process rewards if entered during signup.
1.2 Information Generated Through Use
- Location Data — Real-time GPS during ride booking and active rides.
- Trip History — Pickup/drop-off, fare, distance, duration, Driver assigned.
- Payment Information — Transaction IDs, payment method, amounts. We do not store full card numbers.
- Wallet Transactions — Recharge amounts, deductions, balance history.
- App Usage Data — Screen views, session duration, errors.
- Device Information — Device model, OS version, app version, FCM token.
1.3 Information from Third Parties
- Razorpay — Payment status and transaction reference IDs.
- Google Maps — Route data and distance calculation.
- Firebase — Push notification delivery status.
2. Identity Verification (KYC)
To help ensure the safety and security of our platform, GO Mobility may require you to complete an identity verification process prior to or during your use of the Service. As part of this process, we collect the following:
- Aadhaar Card — A photograph of the front and back of your Aadhaar card.
- Selfie Photograph — A live selfie for facial verification against your identity document.
Purpose & Use
Identity verification data is used solely to verify your identity and to comply with applicable regulatory requirements. This information is not used for advertising, marketing, or any purpose unrelated to identity verification and platform safety.
Aadhaar Data Handling
Your Aadhaar number is stored in a masked format — only the last four digits are retained in readable form. Full Aadhaar numbers are never stored on our servers in plain text.
Third-Party Processing
Your identity documents may be processed by our authorised verification service provider(s) solely for the purpose of confirming your identity. These providers are contractually bound to process your data only for the stated purpose and are not permitted to share it with any other third party.
Access & Deletion
- You may view the documents you have submitted at any time from within the app (Profile > My Documents).
- If you delete your account, your identity verification documents will be permanently deleted from our systems in accordance with our data retention policy.
3. How We Use Your Information
| Purpose | Data Used |
|---|
| Account creation & authentication | Mobile number, OTP, name |
| Ride booking & driver matching | Location, vehicle type, pickup/drop |
| Fare calculation & billing | Distance, time, payment method |
| Payment processing | Transaction data, wallet balance |
| Sending ride receipts | Email, trip details |
| Customer support | Trip history, messages, issue reports |
| Fraud prevention & safety | Device info, usage patterns, location |
| Push notifications | FCM token, ride status |
| Promotions & referrals | Referral code, mobile number |
4. Location Data
- During ride booking — Used to find nearby Drivers and calculate fares.
- During active rides — Your pickup location is shared with the assigned Driver only.
- After ride completion — Stored as part of trip history for support and billing disputes.
- Background location — Not collected when app is closed.
- Your live location is shared with the Driver only during the active ride. It is not sold to advertisers.
5. How We Share Your Information
4.1 With Drivers
- Your name and pickup location are shared with the Driver who accepts your ride.
- Your phone number is masked — calls use a proxy number.
4.2 With Service Providers
- Razorpay — Payment processing
- Google Maps — Route and distance
- Firebase — Push notifications
- AWS — Cloud infrastructure
4.3 Legal Disclosures
- We may share your data with law enforcement when legally required.
- In SOS emergencies, your location may be shared with emergency responders.
We do not sell, rent, or trade your personal information to third parties for marketing.
6. Payment Data
- All transactions are processed by Razorpay (PCI DSS compliant).
- GoMobility stores only transaction reference IDs and payment status — never your full card number or CVV.
7. Data Storage & Security
- Data stored on Railway-hosted PostgreSQL with encryption at rest.
- Authentication is OTP-based — no passwords stored.
- All API communication uses HTTPS / TLS 1.2+.
8. Data Retention
| Data Type | Retention Period |
|---|
| Account information | Duration of account + 3 years after deletion |
| Trip history | 5 years (legal compliance) |
| Payment records | 7 years (financial regulations) |
| Location history | 90 days after ride completion |
| Session / auth tokens | Auto-expiry (15 min access, 30 days refresh) |
| KYC / identity documents | Deleted upon account deletion; otherwise retained as long as account is active |
9. Your Rights
- Access — Request a copy of your personal data.
- Correction — Update incorrect information via app profile section.
- Deletion — Request account deletion from app settings.
- Portability — Request your trip and payment history.
Email mailatgomobility@gmail.com with subject "Data Request – [Your Mobile Number]". We respond within 30 days.
10. Children's Privacy
GoMobility is not intended for users under 18. If a minor has created an account, contact mailatgomobility@gmail.com for deletion.
11. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be notified via the app or registered mobile number. Continued use after the updated date constitutes acceptance.
12. Applicable Law
This policy is governed by the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDPA).
13. Grievance Officer
- Name: GoMobility Grievance Officer
- Email: mailatgomobility@gmail.com
- Response Time: Within 30 days of receipt